Yes! Our packs include samples and presets that come with a royalty-free license. This means you can use these samples and presets in your audio productions without paying extra royalties or fees. You can release your tracks with our samples and presets on all major streaming services.

However, this license does not give you ownership of the samples and presets. Distributing these samples and presets on their own is not allowed and violates our license agreement.

Yes, our products work in any DAW that supports .WAV files, which includes all popular DAWs. However, you will need the Serum plugin to use our presets.

To ensure compatibility with our presets, we recommend always updating to the latest version of Serum.

We advise purchasing an authentic copy from Xfer Records or an official retail partner.

This is usually a problem related to an outdated version of Serum which is incapable of a correct transfer between MacOS and Windows file paths. In order to resolve this problem please update your Serum to the latest version.

Please make sure you have installed our folders to the correct paths on your disk. Follow the instructions provided in your downloaded product carefully.

If the problem persists, please contact us at contact@audioaktive.com.

If your download links have expired or you lost access to your order, please contact our customer support department for assistance. For any questions regarding lost access to purchased files, reach out to us at contact@audioaktive.com

We're sorry if our product doesn't meet your expectations. Our customer service team is here to help.

To request a refund, email us at contact@audioaktive.com. Include your order number, explain the issue, and tell us how you'd like it resolved. We'll get back to you quickly to assist.